Support for the digital transformation strategy in the relationship between 86 executive branch agencies of the State of Rio de Janeiro and their stakeholders — citizens and public servants — through the mapping of processes, optimisation, development and implementation of a 100% digital solution for this purpose. Additionally, the project included the deployment of a tool to monitor process performance through KPIs and the creation of portals for publishing information, ensuring transparency and publicity of results.

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Results:

• Increased efficiency in public services;

• Elimination of raw material waste;

• Greater transparency for citizens;

• Automatic KPI collection;

• Continuous process improvement;

• Estimated annual savings of USD 26 million;

• Estimated 38% return on investment in the first year;

• 100% improvement in process turnaround time;

• 85% of processes completed within the deadline (previously 52%).

Support for the digital transformation strategy in INEA’s relationship with its stakeholders (individuals and companies) in the field of ENVIRONMENTAL LICENSING across the entire State of Rio de Janeiro, through process mapping, optimisation, development and implementation of a 100% digital solution. Additionally, a performance monitoring tool was implemented using KPIs, along with the development of public portals, positioning INEA as a benchmark in information disclosure, ensuring TRANSPARENCY and PUBLICITY of its results.

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Results:

• Over 85% of processes completed in under 30 days (previously could take up to 2 years);

• Automatic collection of KPIs;

• Continuous process improvement;

• Real-time visibility of processes;

• Service provided to more than 4,000 companies annually;

• Transparency for citizens;

• Increased efficiency in public services;

• 100% improvement in processing time;

• 78% of processes completed within the deadline (previously 49%).

Support for the digital transformation strategy in Rioprevidência’s relationship with its stakeholders (all civil servants, retirees, and pensioners of the State of Rio de Janeiro), in the ELIGIBILITY and MAINTENANCE of benefits, through process mapping, optimisation, development, and implementation of a 100% digital solution.

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Results:

• Processes that previously took 15 to 30 days now completed in 30 minutes;

• Monthly savings of USD 350,000 through elimination of raw materials and operational efficiency;

• Annual savings of USD 250 million through fraud detection via data analysis;

• 100% improvement in processing time;

• 95% of processes completed within the deadline (previously 64%).

Support for the digital transformation strategy in JUCESP’s relationship with stakeholders in the REGISTRATION and LICENSING of new companies, through process mapping, optimisation, development, and implementation of a 100% digital solution. Integration with systems from multiple agencies: Fire Department, Health Surveillance, State Environmental Company (CETESB), and the Federal Revenue Service for the generation of the CNPJ – National Legal Entity Register.

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Results:

• Increased efficiency in the creation, modification, and closure of companies;

• Centralised hub for business registration and management;

• Licensing time reduced from 100 days to as little as 5;

• Available in 645 municipalities;

• Over 1.4 million processes handled annually;

• Estimated ROI within 2 years;

• 100% improvement in process turnaround time;

• 45% increase in process handling capacity.

Process mapping and optimisation through the implementation of a Process Office, enabling the client to carry out process mapping and modelling, along with the deployment of a tool for monitoring process performance using KPIs.

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Results:

• Over 35 processes implemented;

• Automatic KPI collection;

• Real-time process visibility;

• Increased agility in continuous process improvement;

• 15% reduction in acquisition and maintenance costs;

• Average efficiency gain of 18%;

• Up to 35% reduction in process execution time.

Implementation and migration of a content management platform, handling the entire process of exporting and importing documents from the legacy repository with a volume of 50 million documents (20TB), as well as the development of all integrations with legacy systems.

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Resultados:

• Increased operational efficiency and service agility;

• 45% improvement in response times;

• Reduction of credit card invoice data integration time from 8 hours to 1 hour;

• Increase in file processing volume from 6,000 to 46,000 per hour;

• 25% reduction in service execution time;

• Estimated return on investment in 4 years, with 25% annual returns.

Cloud-based single interface solution for managing corporate clients’ processes and documents. Implemented processes include contract assignment and repurchase, claims notification, among others. Migrated the entire document archive to a new repository, comprising 75 million documents (50TB). Utilised an Artificial Intelligence-based solution to ensure the quality of legacy documents (such as unsigned documents, missing personal documents, and others).

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Results:

• Improved user experience;

• Reliable information management;

• Asynchronous batch processes migrated to real-time;

• 29% cost reduction due to migration to a SaaS platform;

• 35% improvement in response time performance;

• 45% productivity gain.

Development of a content management platform and automation of the sales and new customer registration process for all the client’s stores – all documentation captured and processed through the platform. Additionally, electronic invoice document capture and integration with internal systems (SAP) were implemented. Departments served include Finance, Corporate Sales, Human Resources, Legal, Regulatory, Engineering, Technical Services, and Contract Management.

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Results:

• Improved customer experience;

• Increased operational efficiency;

• 15% reduction in tool-related expenses;

• 28% efficiency gain;

• 40% reduction in total time for new customer registration process.

Development of an intranet portal for the call centre department with a collaborative profile. Content updates based on workflows for drafting, reviewing, editing, and publishing approval.

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Results:

• Content updated and aligned with operational demands;

• Increased customer retention rate;

• Tactical and operational alignment with customer service;

• Estimated return on investment in 3 years, with 33% annual returns;

• Reduction of inconsistencies caused by outdated content.

Creation of a document repository for the legal department of CSN and its subsidiaries, enabling secure and efficient sharing of documents through customised workflows with external law firms, with all records maintained in a centralised repository.

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Resultados:

• Increased speed and accuracy in the relationship between CSN and law firms;

• Preservation of intellectual property rights;

• 25% annual return on investment;

• 35% efficiency gain;

• 100% compliance with information management regulations.

Development of cloud-based integrations for processes between hospital units and health insurers, such as Surgical Authorisation, Appointment Confirmation, SADT (Diagnostic and Therapeutic Support Services), Extension of Hospital Stays, among others.

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Results:

• End-to-end integration of processes;

• Centralised management;

• 25% cost reduction through the use of a cloud solution;

• 23% performance improvement in authorisation operations;

• 15% acceleration of payments.

Implementation of a Hospital ERP system with integration of key services to legacy systems, such as: Materials and Medication Inbound and Outbound; Data on hospital admissions and discharges; Hospital billing and accounts data; Consultation of assisted preventive medicine programmes; Patient registration lookup; Usage statements; Consultation of care locations and available doctors by specialty; Information on consultations conducted across various Clinical Centres.

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Results:

• Hospital ERP implemented within the established timeframe and integrated with all legacy systems;

• 34% cost reduction due to optimisation in the creation and reuse of SOA services;

• 29% improvement in performance and availability of SOA services;

• 25% reduction in time for creation and maintenance of services.

The client is responsible for managing the pension plans of the Telefónica Group. We carried out the digital transformation of their relationship with participants through the mapping, redesign, and implementation of an automated solution covering the entire service process for participants and stakeholders.

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Results:

• Improved customer experience;

• Average 40% reduction in total service request processing time;

• 20% return on investment;

• 75% reduction in face-to-face service.

Development of various projects over more than 15 years of partnership. We have a full team of specialists allocated in a Squad model, using agile methods in the relevant phases, responsible for analysis, development, and support of products and tools to accelerate the innovation process and generate value for the client.

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Results:

• Delivery of business value in a short timeframe;

• Efficient management of project costs;

• Reduction in staff turnover;

• Improvement in employee skills.

Process mapping and optimisation, training the client in process mapping and modelling, and implementing a tool to monitor process performance through KPIs.

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Results:

• 15 processes implemented;

• Automatic collection of KPIs;

• Increased agility in continuous process improvement;

• Faster and more accurate access to and sharing of documents;

• Cost optimisation through centralisation of repositories;

• Adoption of best practices in corporate document management;

• 26% improvement in response times for repository operations.

​Process mapping and optimisation, including process mapping and modelling, and implementation of a tool to monitor process performance through KPIs.

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Resultados:

• Estimated return on investment of approximately 30% per year;

• 20% improvement in operational performance;

• 15% increase in customer satisfaction.

Process mapping and optimisation, including process mapping and modelling, and implementation of a tool to monitor process performance through KPIs.

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Resultados:

• 12 processes optimised and implemented;

• 38% cost reduction due to process automation and control;

• 22% reduction in the KPI for process execution time;

• 16% increase in revenue from the claims dispute process with health insurers.